Can Size Exchanges or Replacements Be Done? 🤔
Yes, we offer an exchange policy and it’s paid. We try to keep the exchange rate minimal, which is why we confirm your sizes before printing the order.
Our customer care rep will call or text you within 24 hours to confirm the sizes. Rest assured, you will receive the correct size based on the information you provide us. ✅
Note: Please double-check the size guide before placing your order. Customized content and international orders are not eligible for replacements. 🚫
Timeline for Size Exchange ⏳
Exchanges for size can be made within 5 days after delivery. For any other queries, please reach out to our WhatsApp chat support. 📲
Do I Need to Send All Items for Size Exchange? 📦
No, you only need to send the item you want to exchange.
Can We Exchange for a Different Design or Color? 🎨
Exchanges can only be made for the same product in a different size, not for a different design or color. 🛍️
Time for Replacement 🕒
Replacement typically takes 6 to 7 working days. We prefer to double-check the size at the time of order confirmation to avoid any confusion. ✅
Do I Need to Return Items on My Own? 🚚
No, you don't have to return the items yourself. We will issue a reverse pickup once the exchange fee is paid. A delivery person will come to pick it up from your house. 🏠
How Much Does It Cost to Exchange? 💸
Since these are two-way shipping charges, we kindly ask our customers to cover the following:
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₹250 for one t-shirt exchange.
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₹350 for two t-shirts exchange.
Does Eazy Peace Accept Returns? 🔄
We generally do not accept returns. However, returns will be accepted under the following conditions:
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Wrong size sent from the actual ordered size.
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Wrong color sent from the actual ordered color.
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Defective products, such as stitching or printing mistakes.
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Wrong design sent from the actual ordered design.
Note: Customized orders are not eligible for returns. Refunds are applicable only for damaged or incorrect products. 🙅♀️
The product must be unworn, unwashed, unused, and have all original tags/labels attached. 👕
For accepted returns, we provide a full refund. 💰
Refund Policy 💳
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. 🗓️
Cancellation Policy ❌
Cancellations must be informed within 6 hours of order placement. If the order has already been shipped within those 6 hours, cancellation cannot be done.
To cancel an order, please contact our WhatsApp chat support. 📞
Contact Us 📨
For any queries regarding exchanges, returns, or cancellations, please reach out to our WhatsApp chat support. 💬
We appreciate your understanding and support. Eazy Peace is committed to providing high-quality products and excellent customer service across all our markets. 🌏
Warmest regards,
The Eazy Peace Team 🌼
wear the love, share the bond
INR ₹